Our Quality Policy

QUALITY MANAGEMENT

Certified to the ISO 9001:2015 since the day we opened its doors, AU Dental Hospital attaches utmost importance to patient and employee safety. In accordance with Healthcare Accreditation Standards and scientific ethics, we are continually improving our healthcare processes based on shareholder feedback.

As Quality Management Unit, our duties include:
Coordinate the activities carried out in line with the Standards Of Healthcare Quality and Healthcare Accreditation Standards,
Monitor the activities undertaken to achieve organisational goals and objectives,
Manage self-evaluations,
Manage the Incident Reporting System processes,
Managing risk management processes,
Manage tools and activities (surveys, analysis of survey results, improvement action plans based on survey results) aimed at measuring patient and employee satisfaction,
Ensure proper document management in accordance with the Standards Of Healthcare Quality,
Manage quality indicator processes,
Join Healthcare Quality committees.

SHQ Unit	Unit Quality Officer	Position
ORGANISATIONAL STRUCTURE	Öznur YILMAZ	Quality and Accreditation Specialist
QUALITY MANAGEMENT	Öznur YILMAZ	Quality and Accreditation Specialist
DOCUMENT MANAGEMENT	Selen ÖZOĞLU	Document Archiving Specialist
RISK MANAGEMENT	Öznur YILMAZ	Quality and Accreditation Specialist
INCIDENT REPORTING SYSTEM	Öznur YILMAZ	Quality and Accreditation Specialist
EMERGENCY AND DISASTER MANAGEMENT	Esra ATAR	Occupational Health and Safety Senior Specialist
TRAINING MANAGEMENT	Dilek Firdevs GÖZÜŞİRİN	Operations Manager
SOCIAL RESPONSIBILITY	Asst. Prof. Sabiha Ceren İLİUSLU	Paediatric Dentistry Faculty Member
PATIENT EXPERIENCE	Alona KIRNASOVSKA	Patient Rights, Patient Relations, and Foreign Stakeholder Relations Manager
ACCESS TO SERVICES	Gökhan ALBAYRAK	HIS Specialist
HEALTHY WORKING LIFE	Dilek Firdevs GÖZÜŞİRİN	Operations Manager
INFECTION PREVENTION AND CONTROL	Asst. Prof. Ümmügülsüm COŞKUN	Medical Director
STERILIZATION	Asst. Prof. Ümmügülsüm COŞKUN	Medical Director
MEDICINES MANAGEMENT	Nergis VARDAR	Surgical Nurse
PATIENT CARE	Prof. Burçin BÜYÜKÜNALDI	Chief Physician/Dean
RADIATION SAFETY	Asst. Prof. Özlem OKUMUŞ	Radiation Safety Officer
PROSTHETICS LABORATORY SERVICES	Asst. Prof. Demet ÇAĞIL AYVALIOĞLU	Vice Dean / Division of Prosthodontics
OPERATING ROOM	Nergis VARDAR	Surgical Nurse
FACILITY MANAGEMENT	Kemal GÜNEŞ/İbrahim KUŞMAN	Administrative Specialist / Technical Specialist
HOSPITALITY SERVICES	Kemal GÜNEŞ/Kenan ÖZKOCAMAN	Administrative Specialist / ISS Cleaning Supervisor
INFORMATION MANAGEMENT SYSTEM	Gökhan ALBAYRAK	HIS Specialist
EQUIPMENT AND SUPPLIES MANAGEMENT	Kadir Burak MENGÜ	Biomedical Technician
MEDICAL RECORD STORAGE AND ARCHIVING	Selen ÖZOĞLU	Document Archiving Specialist
WASTE MANAGEMENT	Asst. Prof. Ümmügülsüm COŞKUN Kenan ÖZKOCAMAN	Medical Director ISS Cleaning Supervisor
OUTSOURCING	Selen ÖZOĞLU	Document Archiving Specialist
INDICATOR MONITORING	Öznur YILMAZ	Quality and Accreditation Specialist
QUALITY INDICATORS	Öznur YILMAZ	Quality and Accreditation Specialist

Our Quality Policy

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